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A Study of the Apologizing Strategies Applied by the Waiters and the Waitresses of the Family Fun Karaoke to Their Customers

Wijaya, Christian Budi (2012) A Study of the Apologizing Strategies Applied by the Waiters and the Waitresses of the Family Fun Karaoke to Their Customers. Other thesis, Unika Soegijapranata.

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Abstract

Apology strategy is within the domain of linguistics, especially in Pragmatics. Apology is applied to express a regret toward the mistake which has been done. Apology can appear in many communities and situations. The purposes of this study is to find the kinds of apology strategy which are applied by waiters and waitresess in Family Fun to express their regret to the customers. On the other hand, this study is also made to find the apology strategy which is mostly applied by the waitres or waitresess. The writer used ten questions which consisted of ten different situations. The situations were taken based on the mistakes which are usually done by the waitres or waiters and the customer. The respondents were twenty waiters and waitresses of Family Fun. The results of the study show that most of the respondents applied mutltiple strategy in which the respondent applied more than one strategy on a situation. Keywords : apology, apology strategies, waiter, waitress

Item Type:Thesis (Other)
Subjects:Literature > English Literature
Divisions:Faculty of Letters
ID Code:13664
Deposited By:Mas dwik setya
Deposited On:03 Sep 2013 08:31
Last Modified:03 Sep 2013 08:31

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